Frequently Asked Questions

Q&A

What should I bring for my appointment?

Insurance card
Driver’s License (If you have one)
All medications including supplements
Any Documents you downloaded and completed at home
A summary of your medical problems

How do I reschedule or cancel an appointment?

Please call us 24 hour’s prior to your appointment to reschedule. We may charge a fee if not given 24 hour’s notice.

What do I do if I need medical help after hours?

We offer urgent care to our established patients after hours through our on call service. If you have an urgent situation and call the main number after hours you will be prompted to connect with the answering service through a direct link. You may also call our answering service at (434) 972-1068. If you have a medical emergency please call 911 or go directly to the emergency room. We participate with most major insurance companies. If you call ahead, we can confirm your benefits including your responsibility for deductible, co-pay or co-insurance payments.

What insurance companies do you accept?

We participate with most major insurance companies. If you call ahead, we can confirm your benefits including your responsibility for deductible, co-pay or co-insurance payments.

How do I get a written referral?

You will need to be seen by one of our primary care providers to receive a referral to specialist.

What services do you provide?

Click on the SERVICES button at the top of the page to see a list.

How do I get a refill of my medications?

Contact your pharmacy to see if you have any refills available on your prescription. If you do not, the fastest and easiest way to get your prescription refilled is by using the patient portal to make your refill request. You may also call the office. Because of the volume of requests we receive, we need to receive your request at least 2 days prior to your running out of medication. You will be called as soon as we have placed the prescription with your pharmacy.

How do I get my records copied or transferred?

You can fill out a release of records here in our office and your medical records can be transferred.

What are your billing procedures?

Because of the complexities of billing and collecting from third party payers, we utilize IMBS Insurance and Medical Billing Services, an independent billing company, located here in Charlottesville, for our patient financial services.

For questions about a bill or explanation of benefits they can be contacted at 434.984.4627.

How do I make a suggestion, complaint or compliment?

Please feel free to contact our Practice Administrator with your praises or concerns. You may ask for him when you call the main number and he will get back to you as quickly as possible.